Terrible Communication skills

I am writing to express my extreme disappointment with my recent experience at the Rivonia branch. Upon arriving for my scheduled nail appointment, I was disheartened to learn that the nail technician had already left for the day. This information was not communicated to me prior to my arrival, despite the hairdresser being aware of the situation. Furthermore, I discovered that my appointment was not even officially scheduled, yet it was confirmed via WhatsApp. This oversight has caused significant inconvenience, as I had to rely on another nail salon to accommodate me last minute.

To add insult to injury, I have yet to receive any communication regarding this incident, despite reaching out to the salon.

This is the second instance where I have encountered booking issues with this salon. Previously, I was double-booked at the Sunninghill branch before a my pre-wedding event. While I have been a loyal customer of Acrylic Game since my time in Durban, I am afraid that this latest incident has pushed me to reconsider my patronage.