USELESS GUARANTEE

I bought a slave cylinder for a Land Rover TD4 from LR Spares and a couple of months later it started leaking. <br> I contacted LR Spares and was told that Paul makes the decisions on warrantees and as he was overseas I had to wait for him to return. A week later I was still phoning and sending emails and despite Natasha doing her best to assist me, Paul ignored the issue and refused to phone me. I phoned and was eventually put through to him whereby he informed me that the part has to be sent to the supplier and if it was an LR Part, he will send photos to England to determine whether the guarantee will be honored. He mentioned that Land Rover will make every effort to repudiate the claim that I am basically wasting my time. If the sales person knew this was company policy why was my time wasted by telling me I have to wait for Paul's return?<br> I had to make numerous phone calls just to get a response from Paul, only to find out that a person 14 000km away will determine the outcome based on the photos, ridiculous!!!<br> This is a shocking lack of service and an effort to frustrate the customer in order not to honor the guarantee.<br> <br>