Supp**** Damaged Part

I bought a damper pulley for my Freelander TD4 from LRSpares. The Quote did not mention anything about replacement part or guarantee. Part was fitted using Landrovers Special Tool with advice from certified Landrover mechanic. At start up the part failed and after returning it to Acrotek / LRSpares I was informed that it does not carry guarantee or replacement. I was after numerous e-mails not re-imbursed nor have I received my defective part back from them!!