Acravest/ iRetire

I completed and submitted my forms while I was still serving my notice with my previous employer in September 2024. I did not call them until I the 1st of November 2024 which was a Friday to follow up on my claim and I was told that all the required documents have been received and nothing was outstanding. I was in fact told that my money will be paid out the following week. Nothing happened all week and I called them again on Friday the 8th of November and they told me that there is an error when they are processing the payments and I should check again the following week. I called again on Tuesday the 12th and I was told that the error is still happening and they are going to try and make the payment using other means and I should receive my money by Friday which is today. But once again, no money has been received. I called again and still got the same lousy excuse and told that I will be paid in the following week. What annoys me the most is the fact that they do not communicate a single thing from the start of the claim process to this point, all communication between myself and them has always been initiated by me.