MS
Mayala S

1 reviews | Active since Dec 2024

04 Dec 2024, 18:03

Mayala Sibiya

I am writing to formally dispute a loan account listed under my name with your company. I have reviewed the details and believe that this loan was opened *****ulently, and I did not authorize or apply for any loan with Acqufin.

I have never entered into any loan agreements with your company, nor have I provided any personal information or consent to this loan. The details on the account are not accurate and reflect *****ulent activity. I kindly request that you immediately investigate the matter and take the necessary steps to remove the loan from my credit report and resolve this issue.

Please confirm in writing that you have received my dispute and provide details of the actions you will take to investigate the matter. I also request that any reporting of this loan to credit bureaus be halted until the issue is fully resolved.

I look forward to your prompt response and resolution of this matter.

0
Replies (5)
ACQUIFIN
ACQUIFIN's reply05 Dec 2024, 07:27
Official
Good day

 Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apologies. We will review for further feedback/resolution via e-mail or by contacting you telephonically. Kindest regards,
ACQUIFIN
ACQUIFIN's reply05 Dec 2024, 07:32
Official
Good day, we tried calling you but there seems to be a problem with the sound. We couldn't hear you. Can you please call our Customer care on ***  or email us on *** Kind Regards 
MS
Mayala S's update05 Dec 2024, 21:57
Reviewer Update
Call again around my lunch break 12:00
ACQUIFIN
ACQUIFIN's reply23 Dec 2024, 07:29
Official
Good day, please check your emails. Kind Regards 
MS
Mayala S's update14 Sept 2025, 21:06
Reviewer Update
@Acquifin, I’ve checked my inbox and spam/junk folders, but I haven’t received any emails from your side. May you kindly resend the email or confirm the address you used?