NT
Nomusa T
1 reviews | Active since Jul 2024
13 Jul 2024, 10:10
Fully paid still shows outstanding balance
I am writing to bring to your attention a pressing matter regarding my account. Despite having fully paid my account and receiving a paid-up letter, an outstanding balance of R13,627.00 is still reflecting badly on my name.
I request that you correct the error immediately. Please update my account to reflect the correct balance of zero/CLOSED, as I have settled my account in full.
If this matter is not resolved promptly, I will be forced to seek legal advice and take necessary action to protect my reputation. I hope we can resolve this amicably and promptly.
Thank you for your urgent attention to this matter.
Helpful (0)
Replies (4)0
Replies (4)
ACQUIFIN's replyOfficial
15 Jul 2024, 07:41Good day
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apologies. We will review for further feedback/resolution via e-mail or by contacting you telephonically. Kindest regards,
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apologies. We will review for further feedback/resolution via e-mail or by contacting you telephonically. Kindest regards,
ACQUIFIN's reply15 Jul 2024, 07:41
Official
Good day
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apologies. We will review for further feedback/resolution via e-mail or by contacting you telephonically. Kindest regards,
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apologies. We will review for further feedback/resolution via e-mail or by contacting you telephonically. Kindest regards,
ACQUIFIN's replyOfficial
15 Jul 2024, 07:49Good day Nomusa, we tried calling you on this number *** but the number was on voice mail, can you kindly call our customer care on this number *** for further assistance. Kind Regards
ACQUIFIN's reply15 Jul 2024, 07:49
Official
Good day Nomusa, we tried calling you on this number *** but the number was on voice mail, can you kindly call our customer care on this number *** for further assistance. Kind Regards
NT
Nomusa T's updateReviewer Update
15 Jul 2024, 15:59I have not received any call from your side. I am patiently waiting for your call. I received an email that my enquiry has been escalated to the relevant department so i am still waiting.
NT
Nomusa T's update15 Jul 2024, 15:59
Reviewer Update
I have not received any call from your side. I am patiently waiting for your call. I received an email that my enquiry has been escalated to the relevant department so i am still waiting.
ACQUIFIN's replyOfficial
16 Jul 2024, 07:50Good day, we are going to call you back now again. Kind Regards
ACQUIFIN's reply16 Jul 2024, 07:50
Official
Good day, we are going to call you back now again. Kind Regards