Zukisani Melane

Dear Ackermans Customer Service,

I am writing to express my outrage and disappointment regarding the unacceptable service I’ve received from your company.

In September 2024, I paid off my cellphone contract in full at one of your branches. The payment was processed by your staff member Vusumuzi Qwabe. Despite this, my phone has now been wrongfully blocked, and I am being told that I still owe money. This is entirely unacceptable and points to a serious internal error or mismanagement on your part.

I have proof of payment to confirm this transaction. The fact that I am being penalized for your internal failures is disgraceful. If this matter is not resolved within 48 hours, I will take the following steps:

Post a public complaint on Instagram detailing this unacceptable experience.

File a report on HelloPeter with supporting documentation.

Escalate this issue to the Consumer Protection Ombudsman for formal investigation.

I demand:

The immediate unblocking of my phone.

Confirmation that my account reflects a zero balance.

A written apology for the inconvenience, wasted time, and disrespect I’ve experienced.