Zevenwacth Mall

Item: Ackermans
Rating: 1
Author: Sisa N

If you planning on buying a phone from Ackerman's store in Zevenwacth Mall - Kuilsriver, rest yourself assured that they don't have the 7 day exchange policy even if they say they do and the slip says so too.

I bought my phone on Tuesday, and it froze the same night but now they refusing to exchange it. They rather refund me. What an inconvenience and waste of time. The phone is still in factory condition but they refuse to exchange it.

But why tell us you have a 7day exchange policy when you know you won't abide to that?

Very disappointed

Helpful (0)

Replies (2)

Ackermans's replyOfficial

05 Jan 2018, 12:34

Good day Sisa,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans's reply05 Jan 2018, 12:34

Official

Good day Sisa,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Sisa N's updateReviewer Update

09 Jan 2018, 22:15

Thank you very much for your assistance. The mater was resolved in a speedily manner. The customer service I received from management was excellent. Thank you once again.

Sisa N's update09 Jan 2018, 22:15

Reviewer Update

Thank you very much for your assistance. The mater was resolved in a speedily manner. The customer service I received from management was excellent. Thank you once again.