Zero recommendation for this store

To be honest my recommendations for this store is zero... Can you believe it's been months struggling with this retail store I am only requesting to receive my statements as I usually did receive but a few months due to missing one payment coz I was away with work and couldn't go to the store they hand over and blacklist no i did not receive statements anu longer. They do no listen to your reasons adn simply don't care. Long story short I am paying every month but have no details to where I stand with this account can you believe email after email I send no success in them assisting. Most frustrating ordeal having to deal with them worst my only means of communication is via email as I am not in the country for some time but still no leniance from them