<p>On Sunday the 8th of May 2016 I visited your Hillbrow store with my niece. I was initially there tuu purchase boots for my niece, but saw boots I liked and tried them on. Not a minute after I was busy trying to find the right size here comes up a "Manager" called Sakhile, he than orders Mr to go into the fitting room to try in the boots. Now in my years of being a customer at Ackermans never had I heard such nonsense of someone trying shoes in a fitting room. I than tried to establish the reason behind him wanting me to go into the fitting room to fit shoes on and when this had started. He rudely said yesterday, and that's when another lady intervened and told him the exact same thing that I had told him that this was the first time that we had ever heard of such and that his manner of approach was rude. With a don't care attitude he continued to force me to go into the fitting room at that point I asked to speak to a manager, not knowing he was the manager with his stinking attitude. When he told me he was the manager I told him that I was not happy with his attitude and that I would be reporting him, with the most sickening attitude he said "go ahead, I'll be waiting for an email". I am shocked at the kind of leadership in your stores. It is bad. I demand an apology in writing from Sakhile and could he be taken for leadership training or managerial training. He needs to understand that Ackermsns is not his store and that customers are not his employees or friends. His behaviour and attitude was uncalled for and I'm really not satisfied.</p>
Good day Carol,
We sincerely apologise for the service failure you have experienced.
We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the Divisional manager of the store would like to contact you regarding your complaint on ****opeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Carol,
We sincerely apologise for the service failure you have experienced.
We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the Divisional manager of the store would like to contact you regarding your complaint on ****opeter.
Kind regards,
Ackermans Customer Service
Best regards,
Best regards,
Best regards,
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