Yesterday we went to pay off a lay-buy at Ackermans Clearwater mall and received the most horrible customer service ever from the store manager named Ida.

So on the 27th October 2018 we did a lay-buy for total amount of R709.55 and paid R80, we later on paid R300 on the 7th December 2018 at Ackermans Kerk Street.

Yesterday we went back to Clearwater to pay off the lay-buy and collect the clothes however the system doesn’t recognize the payment we did on the 7th of December 2018, the store manager Ida called customer care line who did not help then later called the area manager whom did also not help as he/she told the store manager to take down our details they will sort it out and courier the clothes to us.

These clothes were supposed to be in bus heading home this morning however I had to cancel the bus ticket which I had lost money for and wasted petrol to go to clearwater yesterday. The store manager was very rude to us and told us she’s not going to assist us as she’s not the one who took our money and it’s not her fault that the system does not recognize the R300 we paid on Friday. She doesn’t own the system and has nothing to do with Ackermans system. “I am not going to assist you “she said in other customer’s presence. I am very disappointed and upset as a customer since we were treated like *********. She also told us that the slip might be ********** as cashiers still money from Ackermans and give us customers ********** receipt, how on earth is that possible. And how can you inform us customers Such information. I asked her why she’s making Ackermans Problem ours as we had nothing to do with the system failing all we wanted was our lay-buy and she said she’s not Ackerman. WOW and she a store manager who doesn’t care about Ackermans customers. She refused to let us use the store phone to call complaints or customer care. What a hell of a experience we had on Sunday. Can this be sorted; I need those clothes before end of business today. I had paid for those Clothes and won’t allow a Store manager named Ida to treat us like we *********.

Please see attached receipts/Slips.

Regards Princess M ********** 139