1 reviews | Active since Mar 2012
Wrong info.given on Cell C fantasy Deal
I purchased a Cell C Fantasy cellphone on the 26th December 2017 from Ackermans at City View in Durban Central whilst I was on holiday. The manager told me that I only needed to fill 50 rand once off to qualify for the 1GB deal. When I topped up the account with R50, it only tops up 150mb instead of 1GB. I have read reviews thereafter stating that other people were experiencing the same problem and also started receiving text messages that I would have to fill R50 airtime every month for 6 months to qualify for the 1GB deal. I called the Cell C call centre to clarify why I am not receiving the 1GB and the agent told me to go back to the store as no such deal exists, yet this is on the Cell C website and in stores on a board! Thereafter I read the terms and conditions of the till slip that states no refunds on cellphones! I want a refund for the purchase as the only reason I purchased the phone was due to the fact that I needed the data and was mislead to believe that I only have to fill R50 once-off which would last 6 months!!! I would rather get a wifi router which would serve more purpose for my usage! If this is not resolved by COB tomorrow, I will be reporting this to Wendy Knowler and the National Consumer Council to take further action!!!
Good day Seshni,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Seshni,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Seshni,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Seshni,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
