1 reviews | Active since May 2018
Worst treatment ever. I even cried!
I was deeply hurt by a Cashier called Sphesishle(male) at Ackermans Protea Gardens Mall. So it not my turn to pay I go to his till while at it I receive a call,so I give him two items that I had with and said to him please scan these two I will pay using a card,then I answer my phone. He looks a me at say fix your musk, I kindly fix while on the phone waiting him to scan my items. He then looks at me and throw my items aside and he calls the next customer and helps that customer. While I am at the toll, I then hung the phone and ask him to help and y is he helping another customer while I am on the till, he does not answer he proceeds to call another customer while I am waiting.
I never being embarrassed like this in my life, so I went to the next till and got help then went back to him and told him I was not happy with the customer. Guess what he said " he said I am rude and I should be the one apologizing to him and he does not care weather I call a store manager or not".
I even cried in my car, I was truly hurt by the treatment I got. As I and writing this review I would like this case to be dealt in correct manner I have been a Ackermans loyal customer for years. I would like a written apology from the cashier and be compensted for my time I spent in that store waiting to be helped waiting to speak to the manager.
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
