WORST SEVICE EVER

I have an account with Ackerman's. I usually only shop at 1 Ackerman's and now would like to review my statements to see how much i still have left to pay since i usually pay more than i should. I have e mailed 43 Times answering the same questions over and over and they still haven't sent my statement to me. I have phoned multiple times answering their questions then they tell me i should wait 24 hours. its been 3 weeks ive been calling and e mailing and no one is helping me to get my statement so i know how much i owe them. Ive been on their website and logged a querie. Ive been on facebook. ive tried every where and no one is helping me to just get MY STETEMENT THAT THEY SHOULD BE SENDING EACH MONTH!!!! THIS IS HORRIBLE SERVICE !!!!!!!!!