Worst Service, no feedback no superiors faulty company

Worst experience and most infuriating service I could have gotten in this lifetime. I place an order on 22 March 2023 fully paid at 16.21. Order number *** I call customer service on 5th April 2023 to find out status of my order after an order *** placed on 25 March has arrived I am told to relax the order is big and its coming. I call again on Wednesday the 12th someone says the system is now saying the order is cancelled we are sorry we are escalating the issue you will be called on Friday. Friday no one calls I call again the issue has been escalated (I am aware of that) but we have no response so you will hear from us later today - nothing came forth, Saturday I called again spoke to Jerome at 14:15 he says I will hear Monday. Monday (today) I called again (Imagine my frustration no one has made any effort to reach out and say something or anything) Somila says I must wait again (After I have spokern to a different agent and had my call ended while on hold) until tomorrow cause the department they escalated the issue to has not rep****. Can they put me through to that department??? NOOO Can a superior help me urgently NOOOO Can you call the department NOOOOO they are not in touch with that department enough to call and followup on my order. I need this order not just want it its for a baby being born anyday now... An order of R6600 trully is being placed with and not receiving any due priority after the numerous calls??? I honestly feel ****** neglected frustrated and most importantly taunted and jested by their customer service team