worst service - lost lay-bye- no response

on saturday the 26.05.2018 i went to ackermans kenilworth to collect my lay-bye. I paid it up and 30mins later the consultant comes and say she cant find it. I tell well ill wait she must go look. 30mins later she come back and say she cant find , dont i want something else in the store. I said no i want my lay-bye because how do you lose it. We agree that i can leave and they will continue to search and call me once its found. Today is Wednesday 30.05.2018 still no call. I called them 3 times today and everytime its can i call you back. Still no call. This is wow the worst service in my 9 years of dealing with Ackermans and i dont think that i will ever purchase a item from them due to the poor services.