Worst service I have ever experienced

So I app**** for an ackermans account about 2 or 3 months ago and since then I have been having endless problems with these people firstly I got an SMS to say my account has been approved and I got a reference number and I can go and collect my card - so I got to the Carnival Mall Shop to get my ackermans card went to the lady that is suppose to help me get my card and she told me to wait a while they are busy with the phone so I wait for about an hour for this then they phone the head office to confirm the reference number and my ID and so on that's fine then they said they will fax through the forms from head office to the shop I am currently at so I wait another hour and finally she gets the forms and tells me they have a problem because the second page is not coming through so she phones them again same process and we wait again for the forms so this happened about 3 times and finally she tells me I will have to come back because the second page still doesn't come through after spending 3 hours in that shop she tells me this!!

Then I phoned the Sunward Park Branch to find out if I can come there and collect my card so its fine I go there same process phone head office asks me questions to make sure its me collecting the card... So they tell the sales lady they will once again fax through the forms so I wait an hour for this to be done AGAIN! After an hour she comes to me no the pages is coming out blank I will have to wait she will try again no I am already ****ed off because I went to both shops and it keeps happening about an hour later I told her to just leave it they are useless.

2 weeks go by I give it another try at Mall@carnival do the whole process again hour and a half later I got my card. So I strictly told them to make sure my debit order goes off on the 1st of every month and not sooner so the first month I saw the debit order didn't go off as yet and I phoned them to ask what happened and so the lady told me no there was no funds in the account on the 30th and then I was ****ed off all over again and I told her I strictly told them the 1st of every month so she said she will make a note of it and tell them, but she asked me if I can please go in and pay the amount that was suppose to go off on debit order cash in the store so I went in and I paid the amount cash about 3-4 days later I tried to purchase something at Ackermans and it shows the account is blocked so I phoned them went off on them and they told me no they will lift the block from my account and they didn't had a explanation for why the account was blocked.

So this month... the debit order went off the morning of the 31st of August 2017 that was all fine so on September the 3rd Sunday I tried to go and purchase something and they tell me I have Insufficient funds but there was still about R500 left on he card EXCLUDING the R490 that went off on debit order. I am really frustrated and ****ed off about this whole ackermans experience I am having and upon that they have the worst service at the Sunward Park Ackermans.

I really have been out of options here and every time I tell them or email them about these problems all they have to say is we apologize for the bad service