Worst Service ever!!

I have ordered online on 15 December 2025 - and the package as send out for Delivery on 18 December = today, 30 December - still NO package at the selected branch. with all the public the package should have already been delivered to the Branch. NO feedback are given when you try and search for it on line or via the courier companie.

Today, i went to the branch - hoping will be able to give me feedback - what a joke to say the least. Tumelo (the cashier) was visiably not interested in assisting me and spoke to her ****orker in their first language, i'm the customer - was laughed at when staying they need to speak in English about my package. i find it extremly rude and offensive for them to discuss me or my pacakge in a language I do not understand.

Dorcas had the attitude of making the situation worse by calling me mom etc. laughting me out as well when tell her i'm the client and NOT her mom or friend. she need to be profesional. pushing clients aside and laughing in their faces is not acceptable!!!!!

Ackermans Mall @ 55 is the worst where client service comes!!

i left more frustrated = no feedback as to where my package (a christmas give is) or when i can expect, it.

i need to know where my package is and when i will get it. is it the norm to not send package and giving bad service??