Worst service ever

First they call me for about a month offering me an account, then when I finally decide I want it. I submit the required docs and receive no feedback. I've done multiple applications instore online sms only to be told there's a duplicate application. Another one says my signatures on application don't match... Does anybody ever sign exactly the same every time? When I apply online there's no signature required so can't you just take the online app. The worst service ever!