Worst service at Ackermans Woman

Today I had the worst experience ever at Ackermans Woman Glen Acres, an incompetence lady by the name of Thando, did ensure my worst shopping experience. I failed to take if my laybye be side I had dates mixed up, when someone phoned me I thought it was a mistake from Ackermans, so I drove all the way from Centurion to Kempton park to have the matter resolved, getting I met Thando who told me the laybye was cancelled and therefore I will get a voucher , I told her to rather refund me, she said it's not possible, okay, then use the money and laybye done item I took , still that is not possible as the store doesn't have vouchers to give, so I am suppose to drive back from centurion again tomorrow to go the laybye, I then asked if she could take my details and complete the laybye for me, she said NO, Upon the incovenince iam experiencing, okay can you keep the items for me until the 30th then I can come and make a laybye..a harsh and nasty NO", we only keep things for 24h, go make a laybye in Centurion she said" I got so angry and she started arguing with me, to a point where I found her laughing at me like I am an idiot, I felt it , I wanted to slap her so bad that is how angry that human being made me. Please note we don't need such incomplent people serving at your front, take that person to the back so we don't get to experience such or train them well, did she even do customer service training?I doubt, she is such a horrible incompetence person.i even took a picture of her so I can show people this monster.