Worst service

Im a regular customer at Ackermans flora center. Well today i went to exchange an item there. The lady who helped was very rude, firstly she asked for my bank card as i wanted refund. When i asked which one as I got two bank accounts. She frowned as always. She gave me the last 4 numbers of the card. I gave it to her but never got a reason why she wanted it . The lady is very rude and unprofessional. The other problem with the store is plastic. The store have transparent plastics without handles. Kindly assist. If we have to pay for proper normal akermans plastic then be it we will buy, unlike being exposed to plastic which can show whats inside the plastic. And the lady should stop frowning, shes an employee of ackermans not owner

Thank you