Worst Service

<p>I have an account with Ackermans which has a funeral cover included. Last year I experienced a bad service from them, then I decided to close the account. In October, I called explained to them that I want to close the account, the settlement account was emailed to me. I paid and forwarded proof to them in Cape Town. When I called to check if it was indeed close, was told that I was suppossed to forward the email to customer service but I explained that I forwarded to the email of the person that I spoke to. December they called to say I owe, I told them that I have settled the account and asked for it to be closed, January same story. I explained the situation, I was told to settle first R134.00 first then they will close it, I paid the money, despite the fact that I did not buy a thing, forwarded the prood via email, when I called to check why am I not receiving a settlement letter, was told that I have to pay another R135.00. From October I have been sent from one person to the other. Was then told to call ********** 875 to cancell, but can only happen after I pay again. Everytime I call I am told that a call has been logged on the system, someone will call me. Nobody did, I kept on calling and was told the list is long it will take time, kept on callilng nothing happened. Yesterday I called again and was asked to go to and ask the nearest shop to check if the account is still active since they cannot tell from the head office in Cape Town. I cannot go on like this, this is a *******, I am paying for nothing, even yesterday (20/04/2017) received a message again to pay, for what I do not know.</p> <p> </p> <p>They are taking people for granted. Nobody knows what is going on there, the service is worse.</p>