worst service

About 3 weeks ago, I was retrenched and I immediately put a claim through, I went into the pinetown branch to ask what document are required and what it is I actually covered for and they couldn't tell me!<br> <br> They called some number and the agent on that call was as clueless ass they were!! Eventually, someone told us what documents they needed but could only tell me what I'm covered for once my claim was approved-what????<br> <br> They said to fax the document, I called to confirm if they received them and they had and was told to expect a call in a weeks times! 3 weeks later, no call, nothing! Its month end, I don't know whether or not I am liable for the installment, don't know what I'm claiming for, what process to follow, how long this whole thing will take- I am clueless!!! Just a their staff is n yet I pay every month!!<br>