Worst experience, and very rude personnel

having bought a phone from the Ackermans store in Kwadwesi in March last year. the phone started giving issues and i too it back to the shop. i was told since it is still under warranty it would have to be booked in for repairs. needless to say the phones was booked in on the 2nd of November and was told it would take up to 20 to 30 working days to be returned. I have been to the store a few times and got the same excuse till today 23rd Jan , when i called to find out what the hold up is. the person i spoke to a gentleman by the name of Axola was at first cordial. i explained the situation and appologised if it seemed like i was taking out my frustration on hi, but unfortunately for him he was the representative of the company i hold responsible for said frustrations.

he gave me the same run around story about it taking 20 to 30 days to which i said its been that and then some! he then got aggravated and asked if i was the owner of the device as it was booked under a different name. to which i responded : i am the owner yest i paid for it and it was booked in by that person because i was not able to"

He then tells me to chill as the process takes time. because there might be a part that us being sourced by the service provider they as Ackermans use.

would it be too much to pick up a phone and tell the customer " sorry me XX , your device will take longer then expected to get to you as we have to go through AB and C to attain a certain part"

its the silence and dont give a damn attitude that gets under my skin. you as a company have my money in full and yet here i am two plus months later. waiting for a simple call to tell me what is happening.