Worst customer service experience

I just had the worst experience ever since I am a consumer at the Ackermans Somerset Mall Branch. I am very fond of the store and products as well as the staff who has been working in the store for a amount of years and pops in very often I have 2 kids and 90% of their wardrove consists of Ackermans clothing products.

I purchased an item 2 days ago for my daughter and unfortunately the size was not suitable and the store were sold out on the size I then needed I went to the cashiers desk with the item and till slip as proof of purchase which states on the back that the store will "gladly refund or exchange if proof of purchase is presented and item is in sellable condition" I comp**** with these requirements all price tags and labels still attached and in place.

I was asked as soon as I stated that I am returning the item for the card that was used at time of purchase unfortunately I did not have the stated card in my possession. Upon mentioning this I then stated that this is not indicated as a requirement I am also working in retail and do know that you need to comply with what ever is stated at the back of your receipt.

When I tried to state my point that I am unaware of this and if it was stated as it should have been the shop floor supervisor Hilton got aggravated with me and said that I am not listening to what he has to say and that I should keep my mouth and let him talk the cashier Sisanda also had a very bad attitude towards me I must have been perceived as unnecessary and unreasonable which I believe as a retail worker myself that I was not. While waiting for Hilton after he said that he will call the manager he first checked the system as Sisanda was missing a receipt from her daily transactions which was the conversation they had while I was waiting for feedback with regards to my refund he then first finished checking which receipts she was missing before he went and consulted with the manager about the situation we have. When Hilton arrived back at the till he just told Sisanda to process the refund and did not have the decency to consult me as the customer as to what will proceed.

I have never felt so insulted as a customer ever before I normally get along with the staff members but today was something else.