AX
Anelisiwe X

1 reviews | Active since Oct 2018

25 Oct 2018, 12:55

WORST CUSTOMER SERVICE EVER!!!!!

If it were possible to give a store a negative star I definitely would. I received the worst customer service ever. From the cashier speaking about me in a different language, he definitely thought I could not understand, to him laughing at me. And all the so called "manger" who first came to help me could say was we are doing your refund and telling me how to behave. Asking about my parents. I guess the treatment I got was because I was young hey. I will NEVER set foot at the restaurant again. Not in this lifetime. Did I mention I asked questions before I made the purchase, the same questions they answered and threw back at me. If I were to write about everything that went bad at the store. I should have known from the very start

0
Replies (5)
Ackermans
Ackermans's reply25 Oct 2018, 13:18
Official

Good day Anelisiwe,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

AX
Anelisiwe X's update25 Oct 2018, 13:25
Reviewer Update
Hi I am currently at work at that is why I was not able to answer the call. My lunch will be at 15H30 , will you able to call at that time
Ackermans
Ackermans's reply30 Oct 2018, 11:58
Official

Good day Anelisiwe,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,

AX
Anelisiwe X's update30 Oct 2018, 12:20
Reviewer Update
Matter has been resolved? Really? And when was this? I was meant to get a response on Friday already and nothing. I asked to be informed as to what is going to be done and nothing. Now you tell me it has been resolved??? How?? Tell me how? I'm not even interested in a phone call anymore I want you to reply here on this public platform as to how it has been resolved.
Ackermans
Ackermans's reply30 Oct 2018, 13:29
Official

Good day Anelisiwe,

The Divisional Sales Manager, has been trying to get a hold of you to no avail. Please let us know a suitable time to contact you.

Best regards,