Worst customer service EVER!

<p>Yesterday I quickly ran in at Ackermans in Delmas to purchase shoes for my daughter. It was during the lunch hour rush. I came to the till point and there were three cashiers on duty and I was third in line. Thought this shouldn't take too long... I quickly came to the front of the line and was next to be helped. When the cashiers saw that I was next to be helped, one of them left and went to the back of the store and the other one collected returned items from the back of the till and went to put them back on the shelves. That leaves one cashier left... Seems like the lady she was helping wanted to return something or had an enquiry of some sort. So the cashier left to find a store phone, came back and was trying to phone someone what seemed like forever! Probably customer care? Eventually no one answered so the cashier laid on her forearms on the till and chatted and discussed things on the customers slip, making no effort to phone again, call a manager, or call for some assistance at the cashiers point. There were about eight other people standing behind me in the queue, by this time weaving through the shelves already. The other cashier returned from the shelves and stood next to the one helping the customer, looking at me, looking away. By this time I was standing in front of the queue, waiting for 20 minutes already! Another Ackermans lady came to the front - differently dressed - looked like the manager. She looked at the queue, and then returned to a conversation with another customer friend. I went to the front and asked loud and clear if anyone was going to help us today? The manager looked at the cashiers, and they talked what seemed like forever (in a language that I couldn't understand), completely ignoring me and not even looking at me! I had to ask again, "Hallo?? Is anyone going to help us today? We would all like to pay?" The manager said, "There are cashiers working." I rep****, "Ok, but the one is chatting to the customer and trying to get hold of your customer service for at least 20 minutes now and the other lady is just standing there?" The manager completely ignored me and looked away, chatting to her friend again. The other cashier (the one just standing there), stared at me and I asked her, "Can you help me please?" "No." she said, as if I was asking something completely inappropriate.</p> <p>What is going on people? Doesn't anyone care about decent customer care, customers and proper communication any more? I had no choice but to leave the shoes and walk out of the shop, unattended. They didn't seem to care about my complaint and me being upset at all, didn't even speak to me properly and didn't care that I was leaving. This was the worst customer service I have ever received in any shop.</p>