Worst customer service and failed delivery experience

I am extremely disappointed with the service received from Ackermans regarding my online order.

I placed my order on 2 April, and everything seemed fine at first. I received tracking updates until 9 April, which stated that my delivery was on the way and would be delivered. After that, there were no further updates at all.

I contacted the call centre several times for assistance, but they were absolutely useless when it came to following up on the delivery. Every consultant simply said that the matter would be “escalated”, yet no one was able to provide proper feedback or any real assistance.

I was later informed that my order would be delivered on 16 April, and the consultant even confirmed with the courier company that the parcel would definitely be delivered. To my surprise, only two hours later, I received an email stating that they would be refunding me instead.

This is completely unacceptable. No proper communication, no accountability, and no one seems to genuinely review or care about customer queries.

I urgently needed this delivery for an occasion and had to purchase elsewhere because Ackermans failed to deliver as promised.

This has been the most pathetic customer service experience, and I am extremely unhappy with the courier company they use.

I will never purchase online from Ackermans again.