WORST CUSTOMER SERVICE

On the 7 November 2019 i received an sms stating that i went to change my cell number at Ackermans in Pietermaritzburg, i then called to inform that it was not me since i am based in Bloemfontein and the agent told me to ignore the sms. On the 13 November 2019 i called again, spoke to about 9 people and each one of the would hang up giving my ID number. I called again because i was curious to know how my number could be changed while i am here. The 10th agent i spoke to told me that my card was replaced on the 11 November 2019 and there were purchases made on my account at Ackermans in Pietermaritzburg amounting to R3600, i was shocked because i never lost my card, ID nor driver's license and my balance was R0. I reported the matter and i was told they will investigate to make sure it was not me. I mean why the hell would i shop on the account then report it, i was so mad coz there was no sympathy from them, they actually thought i was lying! To make matters worse they refused to give me the November statement as i wanted to report the matter to the police and was also told not to involve my lawyers! They are ******