worst after sales service in history!

So i bought a cellphone (mobicel Candy) from Ackermans in Queenstown Cnr Hexagon and Calderwood street in March. i have been using the phone with no problems, up until 12-07-2018 the phone no longer charges.I relocated to Johannesburg so I phone the Ackermans head office ***or (International) +27 (0) 21 ********** and i was informed for the phone to be looked at i would have to take it back to the Queenstown branch due to Ackermans having different policies when it comes to phones according to stores. I then ask the lady i spoke with from head office that what she is saying is that i would have to travel over 1000kms to drop off the phone in Queenstown yet they are Ackermans stores in Johannesburg, this question was met with a condescending " yes on my side i cannot help you" i then googled the Queestown branch contact details and called them. I was told to go to a nearest Ackermans and try ask them to take the phone, and i was told they were o guarantees that the nearest branch would take the phone in for repairs. This is absolute ******* as a client who bought a product from the Ackermans group stores (Cash) how the hell am i expected to drive 1000 kilometers to have my phone repaired! worst after sales service in history!