Will never shop at Ackermans again. Worse service ever

I have purchased 2 pairs off shoes in the 26th of January 2022.the item was however unavailable and they sent me a message saying that they have done an automatic refund. Which I still haven't received. I called customer care the agent was so rude and dumb she doesn't even know how to do her job. She tells me I need to go to the branch to get a refund. I asked her how will the branch help when it was an online order. She made me hold on the line for 19mins then came back and said that she couldn't help because I'm not an account holder. Then I told her I do not have to be an account holder for you to help me. I went in to give her the order number she then made me hold on the line again. So I cut the call. Then when I tried calling back she answered 2 times and cuts the call. And another 4 times and she keeps cutting the call. I hope the Ackermans manager and this employees head off department attends to this situation. And has a listen to the calls between this agent and I because the calls are recorded. My number is *** at 9h05 - 9h30 And I still haven't received any info about my refund.