Will never buy from them

I made lay-bye at festival Mall, when I went to collect on Wednesday the 09 Sept, they told me that ,the lady couldnt find anything in the computer, after a long call to the contact centre, I was then told that it expired yesterday and it was taken back to the store. I received an sms confirming that the last day was Wednesday the 09th, I did not get a phone call from them to ask me if I still wanted the stuff or not. I was very surprise by this because me and my family members have made many lay-byes with Ackermans in Norkem Mall, they will call before taking back the stuff, we once asked them to keep the stuff for us after expiry as we couldn't get there. I also spent the whole day Tuesday and Wednesday trying to get hold of festival mall on ***, just rang or engaged. I went to Ackermans in Woodmead during my lunch ,the manager called them too,she also couldn't get through.<br> My question is why did I get a wrong sms confirmation and why they did not bother to contact me before they take back my stuff back to the store, they have lost R2250 on that sale and all of my family members as a customer, we will never use Ackermans, the HUB have laybye option as well.