MK
Mikayla K

1 reviews | Active since Jan 2019

25 Nov 2019, 14:58

When Ackermans makes you feel like a ******** even when you not

I am so irritated and annoyed every single time I use my Ackermans account card to purchase something then I'm treated like a ******** by using MY OWN CARD!!!

This is a new account which I opened up in this month. I have probably used the card about 5 times at different occasions and have already paid more than required for my first installment and I am not even close to a maxed out account!

My issue is: out of the estimated 5 times I've used my account it's now been 2 consecutive times where the teller/cashier had to call in to customer care and verify my ID number and get an authorization number to process my purchase! The first 3 times it never happened! Now everytime when the teller calls they hand the phone over to me where I have to verify my details such as work place, home address, cell number, everytime! Its pathetic service towards a customer now I must feel like a ******** or like I'm doing something wrong when I just want to make a purchase I dont even feel like I want to have this account anymore because it is so embarrassing and the other store cards I have this has never happened to me.

Then the manager of the last store I was at in vangate mall was very kind and calm during this situation and she told me that sometimes the details aren't updated that's why it happens so she advised me to call customer care and find out why they doing it everytime which I thought would be helpful. I called and they told me there's nothing that I can do about it coz they need to verify the customer due to it being a new account and they said it will happen for 3 months and after 3 months I will receive the authorization code via SMS. So now for 3 months I'm gonna feel like a ******** everytime I use the account!!! No man . If it really continues everytime then I really feel to close the account because I dont want to be embarrassed every time I use my account.

Really not on. This is not treating customers with respect

0
Replies (4)
Ackermans
Ackermans's reply25 Nov 2019, 16:06
Official
Good day  Mikayla,
 We appreciate the time taken to notify us of your dissatisfaction. 

 Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards, Ackermans Customer Service  
MK
Mikayla K's update25 Nov 2019, 17:56
Reviewer Update
Thank you for your response
MK
Mikayla K's update27 Nov 2019, 12:24
Reviewer Update
This issue was not resolved! I was called by ackermans to tell me its because I use my account frequently! So should I not use my account. I the account holder have not even received my own authorization number wow thanks ackermans for "fantastic" customer service I will recommend no one to you
Ackermans
Ackermans's reply27 Nov 2019, 16:16
Official
Good day Mikayla,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards,