What Happened To Your Records

So i bought a tablet for my daughter in December 2015, i bought it on lay-buy, everything was working fine. A week ago her phone wasnt reading the sim card, so i emailed Mobicel customer care and they called me promptly to help me when the lady soon realised the phone had to be returned back to the store.<br> I looked for the receipt and realised that i threw it away with a bunch of personal documents that got damaged during the hail storms last month.<br> I took the phone back to the store with my ID and asked them to check the records and reprint for me to be able to fill in the repair documents with them.<br> When the store manager who was very rude and refusing to understand what happened, he was very demeaning and trying to show the rest of the store who has power. He said they wont get me the records cos they dont work like that, and left me there and disappeared in the back office without another word.<br> Even the rest of the cashiers were shocked by all this. I will not be paying to repair a phone that is clearly still under warranty....