PR
Patience R

1 reviews | Active since Oct 2017

20 Jun 2020, 19:47

We are being refused to protect ourselves

Had my Surgical Gloves & Face Mask on to go to the Jabulani mall. As I was about to enter Ackermans the security at the door stopped me & instructed me to take off those gloves. At 1st I thought she was joking but as she told people behind me to go in, I realized how serious she was. I honestly failed to understand why? We are currently faced with a Pandemic where we seeing Positive cases & the Death toll rising daily yet we are forced to not protect ourselves. I took them off & went inside to a lady that works at Ackermans to ask why we not allowed to enter the store with gloves on & she said Gloves spread germs. I was shocked coz my next question was about hands without gloves? I mean why cant I be sanitized with my gloves on as it's a must for everyone to get sanitized prior to entering the store.

This did not make any sense to me & after the lady said that, I walked out of the store without buying anything because I felt this was just ridiculous.

I went to Sandton city & Mall of the South recently and not once was I told to take off the gloves. I was very upset to a point that I went back home after the Ackermans incident because there was no way I could re-use the gloves I had taken off.

I'm not paranoid but I'm just looking out for myself & my loved ones as had I left my elderly parents & daughter @ home.

I'm very unhappy with the kind of service I received at Ackermans today.

Pathetic service I must say.

0
Replies (3)
Ackermans
Ackermans's reply22 Jun 2020, 09:05
Official
Good day Patience, We apologise for the lack of service experienced at our store.  We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.  Kind regards, Ackermans Customer Service 

PR
Patience R's update23 Jun 2020, 16:58
Reviewer Update
I will patiently wait for their response. Thanks
Ackermans
Ackermans's reply01 Jul 2020, 09:28
Official
Good day Patience, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service