1 reviews | Active since Mar 2009
Was told no warranty on a product I bought
I bought the Vodafone Smarttab 3G for my daughter from Ackermans in Norkem park Mall around February / March. In early June it stopped working. It couldn't charge or come on.<br> I asked my wife to take it to Ackermans Norkem Park. When I got back she told me they turned her back. She said they checked the box and there was a sim rica receipt only and the point of sale receipt. They couldn't find the original receipt of the tablet. They told her if they fix it we will have to pay as it didn't have a receipt. I know there was a receipt in there, but it might have gotten lost and I wasn't there to confirm things. But still they know the date and time of purchase and could do a reprint or something.<br> When I wanted to see these receipts which were in the box so I can follow up. She told me the person they called there destroyed them and threw them away.<br> Now I don't have any proof of purchasing this tablet because your employee destroyed it.<br> <br> Are you guys telling me you can't fix the tablet even if you have proof of payment you still try to rob us? Why did your employee destroy the rica and pos receipts, which was my only proof?<br> I want this tablet fixed or I'm going to CPA.
We appreciate the time taken to notify us of your dissatisfaction with the service you received in our Norkem store.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction with the service you received in our Norkem store.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
