Warranty issue

<p>I purchased a cellphone from Ackermans end of Jan 2016 at Ackermans Phumulani Mall, I was told it had a one year warranty and in July when my phone suddenly died while charging I wanted to take it back but the store at Phumulani mall had been damaged in the tornado incident that happended last year, I called head office several times and was unable to get through but I kept on trying whenever I had the chance, in October I finally spoke to Natale at Head Office who advised that I can take my phoen to any branch. On Nov 24th I then took it to Festival Mall where I was assisted by Sihle, he advised that he will need to send the phone through to the repair shop and they will then advised if it can be fixed or if I will need a new phone, he said this will happen in 2 weeks.</p> <p>I was heavily pregnant at this point and gave birth in December, therefore I was too busy with my baby to follow up on this and don't understand why I had to follow up. I contacted the branch (after trying several times because theirline is always busy or not answered) and I spoke to Nomsa who was very helpful as she followed up for me, she advised that she could not get a hold of anyone at the repairs company and would advise Sihle when he returned from leave the following Monday to follow up for me. I then called again (on the day Sihle wasmeant to call) and followed up with him , he then said to me "The phone is damaged it cannot be fixed they will be returning it to the branch so you can collect and there is nothing they can do as the phone is dicontinued so they cannot help" ..."Oh any also the warranty has ended"</p> <p>***...I asked to speak to the manager as I was not accepting this, I returned my phone well within the warranty period and if they cannot fix my phone, I ought to get a new one and not for them to tell me "Oh there is nothing we can do". Stanley the branch manager who never bothered himself to return my call, spoke to me last Thursday and said he will call the relevant department inform them and get back to me but I must know that they will take time to respond (a day or two) I have been patiently calling Stanley now again for a follow up since Saturday but their line was again 'unreachable' I eventually got through and told the consultant I need to speak to Stanley, In the background I could hear him say "I am busy and you need to learn to emphasise that to clients" next thing, I was put on hold ( without being informed) then they Hung up on me.</p> <p>I have been so patient for months now with Ackermans Festival Mall, I am about to loose it.</p> <p> </p>