Wait an hour and 40 minutes

Good day<br> <br> On friday i phoned the branch asking for n phone. They say they have stock everything so i asked them to please keep one for me as i am living 50km away. On saturday i get there its very busy after few min n guy asked if he can help so i explained that i phones and coming to collect. So i stood there for about an half an hour i said si someone else please help me he went to get a phone and i have been waiting. So someone else comes and gets the phone thats nou almost an hour after getting in store. The first guy eventually came back oh no im sorry i forgot about you he said... Then the phone doesnt work the people doesnt know how to operate the new phones strugling almost another hour so i said do a credit and pay me back because its almost 2 hours and i want the phone but you cant activate the sim. Then they tell me take the phone and come back if it doesnt work then i rep**** would you pay R2000 for something thats not working in store the guy rep**** no so i said but you want me to do it? So i drove all the way waisted petrol and my time and still no phone i would like to know why people are not properly trained??????