Vrot attitudes and service

I normally laybye at canal walk spending thousands on my daughter there, I had to make a laybye at their bay side branch as that was the only branch that had the jersey I was looking for. I went there a week ago (19 Aug) to cancel the laybye and re-laybye as I work for myself and don't work every day anymore where I get a monthly salary. The rude cashier first **** saying I don't have to cancel as I have two weeks after expiry date of laybye to still come fetch it! This is total bull**** as I always laybye at canal walk and they take it out when that date arrives! She refused to put it again on laybye telling me that I can't re-laybye! I told her that I sometimes do it at canal walk and they don't have so much *** like they giving me now! She calls her rude manager also over and she agrees with her. I then told this so called manager to write down the codes as I'm going to log a complaint on hellopeter. She actually has the cheek to write down the store number instead of the item codes! So I told her I'm not interested in their store number and to just write the damn codes down! I then after leaving the store phoned the customer care number and spoke to some African woman who said it will take 7 DAYS to address this complaint and she'll contact me back with reference number which she never and I'm pretty sure the ***** wasted my airtime and didn't even log the complaint! This is the *** service you get when you putting thousands in these people's pockets!