VIOLATION OF POPI ACT AND DISRESPECT IN THE STORE

THE LEVEL OF DISRESPECT IS DISGUSTING,today i went to the store to get gifts for my daughter, when i went to the cashiers ,I was assisted by a guy named Gerald Mongwe,the level of disrespect that guy showed me in unmeasurable,he used my plus more card without my permision for another customer , I kept quite and the next thing he rings my item and ask me to pay at the end of the transaction there is nio bag, so i ask him , how am i supposed to manage without a bag , cause I was not carryting anything else except a purse bag , then only then he rings a bag for me , does not ask me my method of payment but takes my card and starts swipping it for the bag, then i stopped him and asked why the hell is he doing what he is doing because its so wrong, why would you swipe my card for R0,80 cents , I mean make it make sense to me , you dont ask me for my methord of payment you just take my card and swipe , and why would i want to incure charges for just R0,80, then he bluntly tells me he is not done we can change the methord of payment, then i give him the money , he does not even appoligise, then i ask him why is he doing this cause Im standing right in front of him , but he is noit communiocating with me instead he freestyling there infront of his till with my money my identification, without my permision, please help me understand , when do you enforce the POPI ACT to your elmployees? cause that was definetly a violation to my personal information, Another why do you have lazy employees who are not willing to drive the plus more campaign ,whereas competition is very high outside with the loyalty programes ? Now this meand that only 10 customers can have loyalty cards and the rest will use the card numbers for the existing clients,I mean he can simply re use my card number with 50 more customers without my knowledge even , cause he did not wait for my responce on the first request, and isnt asking clients the methord of payment also part and parcel of service to clients or you just decide for the clint how you want them to pay? Please provide your employees with more training and induction and make them aware of certain policies , like the POPI ACT , its very important plus the fact that we as customers we trust them Cashiers with our most sensitive information , we should be able to shop freely knowing that our information ius safe. If he is not fit to work with client infront , then give him something else to do but not with clients cause he cannot choose which clients is he going to respoect and which is he not going to do so, very dissapointed in his service, FESTIVAL MALL has been through a lot , there were times when we as customers could have complained and made a fuss when the natural disatser disturbed the operation of the business , but we did not and understood the situation, but now everything is back to normal , he was just being rude and disrespectfull. he did not even APOLOGIES for that matter to show how intentional he was with his behaviour.