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Fatima B

1 reviews | Active since Sept 2019

23 Sept 2019, 18:41

Very Rude Manager of Ackermans Canal Walk store

I would like to lodge a complaint against the manager Mr Dashen of Ackermans Canal Walk.

Today, we were browsing the store and found a shirt on the clearance rail on marked down. There seem to have been a problem with pricing.

The manager was extremely rude infront of the customers . He practically accused us of stapling the incorrect price onto the shirt claiming that they do not use staplers in their shop (that's funny because we showed him that the ladies working at the till had a stapler that they were using to staple slips ). I had just purchased t - shirts for my son in Ackermans. How on earth, are you allowed to treat customers like this.

Instead of apologizing on behalf of the store for making a mistake with pricing he ended up being extremely inappropriate.

What happened to the customers are allowed to pay the price advertised? It's not the customers fault for false advertising!!

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Replies (2)
Ackermans
Ackermans's reply24 Sept 2019, 14:40
Official
 Good day Fatima,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards, 
Ackermans Customer Service 
 
Ackermans
Ackermans's reply09 Oct 2019, 15:05
Official
Good day Fatima,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service