VERY POOR SERVICE FROM ACKERMAN'S BRITS CBD

On the 9th of November 2020 we returned our cellphone(HISENSE) at Ackerman's Brits CBD that was bought cash (R1100) a week ago and we were told it will be taken for repairs and will take 2 weeks and that they will call me. MY LAST CENT WENT DOWN THE DRAIN!!! THEY EVEN SELL USELESS DEVICES. Today it's now exactly a FULL 2 MONTHS AND 10DAYS since we've waited. The service was so bad that i even felt like physically challenging the staff there...so very poor service, they DON'T EVEN TAKE CLIENTS SERIOUSLY OR TREAT US IMPORTANTLY. I WANT MY MONEY BACK. I DON'T WANT THE PHONE AGAIN. PATHETIC SERVICE FROM ACKERMAN'S BRITS BRANCH. I'M COMING FOR MY REFUND TODAY!!! I WILL ADVISE ALL MY FRIENDS AND FAMILIES ON ALL SOCIAL PLATFORMS THAT I KNOW OF HOW BAD ACKERMAN'S IS AND THEIR STAFF...I WILL MAKE SURE THAT I PUT EFFORTS IN EXPOSING THIS RETAILER.