Very poor service device returned in original status but no refund or exchange done for weeks

Very unhappy customer . Very unhappy with how my claim is being handled. Receiving absolutely zero feedback your Team. need urgent feeback about a cellphone i purchased at Akermans Hatfield shop the device have a factory defect the volume is so low that i had to return the device in store with all original packaging no communication is been sent to me and i needed my money back or a functional device i am looking forward to see communication as it been weeks