Very Poor Service

I have a complaint about Ackerman's in sandton city. Am not truly happy with service they gave what happened is that on the 25th of September 2020 I did a layby and I still remember the lady who was assisting me with my layby now the problem is that on 30th of November i went to the store to finish off my layby, after doing so been waiting there in order for me to get my stuff, all of sudden one of their staff member came with only one box containing shoes the rest of the clothes are no where to be found. i asked them what had happen to the rest of my layby the staff there was like they don't even care. Asked for a manager (Thulani) who also seems like they did not work hard enough to find the rest of my stuff, he asked to leave my details and he will check and call me back because I had given them a week to find the rest of the clothes. Now I just got a call from them saying that he has bad news they cant find the rest of the clothes, what irritates me is that Thulani never got to involve the area manager about this. I feel like this is pure *********** due to layby was done on 25 September 2020 was there on the 30th November to collect my layby and am told my clothes are missing. Kindly assist with this matter.