Very disturbing

i laybyed clothing for my baby in january an made two trips a month for almost three months and at my last payment the guy went to lunch with the store room keys I had to wait a hole half hour for his return to have them tell me they cannot find my laybye I went home an went back after a few hours and they still could not find it they promised to contact me and they never did, went back after a week hoping they found it and then this guy tell me someone must have put it back on the floor and he walks away leaving me with unfinished business this people **** me around big time I am so frustrated I waited so long for the clothes an now they don't even have the clothes I laybyed cause the stuff I laybyed was in January and they don't have it anymore for me to just take it again, I'm so upset the fact that this people could just tell me someone put it back on the floor an walked away what about my petrol an my parking fees an the freaken time and effort to go all the way just for my laybye vrey disturbing an they are not doing there job right how on earth can you put a bag of clothes that has the laybye number an date of final payment back on the floor when its not even due yet.