VERY BAD SERVICE!!! HIGHLY UPSET CUSTOMER!!!!!!!!

Ackermans Brandfort My fiancé bought a Huawei Y6p from Ackermans in October 2020. He went back to Ackermans so that they could send it in for repairs as the screen made a red line and a black spot on it. The consultant said they cannot help him on the weekend 31 July 2021. I took the phone on his behalf to Ackermans Brandfort on Monday 2 August 2021. The consultant Vackshoar assisted me. I explained to him what the problem was with the phone. He said the phone was still under warranty but they will send it in for assessment and repairs. He said that if there are any charges he will call me, I did provide my cell phone number. I received SMSs from 3G Mobile South Africa updating me about the phone and that's it is in for assessment. The last SMS I got was 12 August 2021 and they said to me the phone is not under warranty and it will cost R1636.45 to repair, and if I decline the quote I have to pay R302.63. The consultant Vackshoar at Brandfort DID NOT tell me there was a fee to reject the quote!!! I went to Ackermans Brandfort 16 August 2021 and I spoke to the manager Joyce and Vackshoar and I explained this situation that I was not made aware of the quote rejection fees!! Joyce and Vackshoar were not helpful at all. Joyce said well I must just pay it then I get the phone back. I asked her for a contact number for 3G Mobile South Africa and they couldn't even give it to me. Made me wait in the store for 10 min. Vackshoar went to the till area to assist the cashier and chatting, and Joyce just carried on packing other papers up and sorting clothing. I was ignored. I told her to give me my paper I am leaving, I will contact the place myself. Absolutely terrible service from this branch and I am highly upset that I was not assisted in the correct manner!!!! I want this sorted out as soon as possible and I want the phone back!!! Never ever will I support this Ackermans again.