1 reviews | Active since Nov 2016

11 Nov 2016, 20:38

Very bad service at ackermans the Glen

<p>Shopping at ackermans the Glen is not on. I went to the store to buy clothes for my son and Grace and her team gave me bad service. Grace didn't want to assist me and the guy (cashier )didn't even have a name badge on, he was so rude to me and my wife he didn't even great us or apologize for keeping us waiting for him for more than 30min for him. </p>

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Replies (3)
Ackermans
Ackermans's reply12 Nov 2016, 09:44
Official

Good day Thabang,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply14 Nov 2016, 11:23
Official

Good day Thabang,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply17 Nov 2016, 16:10
Official

Good day Thabang,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service