Very bad service and false advertising

On the 13/02 my daughter bought a phone from Ackerman fourways and was assisted by a lady called Shirley who asked her charge her phone for 7 hours and denied it completely. The phone buttons are not operational, the battery takes hours to charge. The receipt clearly states that you may return a device that is faulty (doesn't specify which faulty)within 7 days which was exactly the case here. However Nicol who was very rude and unprofessional dealt with the matter without proper investigation refused to assist. We then called the manager Collen who also is very unprofessional calling my daughter a ****. The terms and conditions of the phone to be returned where 100 and within 7 days but still Ackermans refused to take the phone back. 3 staff members are so unprofessional with no training and customer service whatsoever. I do not recommend this particular store to anyone.