Very bad service, 5 months later and still no account opened.

I have being trying to open an account since last year November 2022 online. No verification email to advise they received it. I have whatzupd and called numerous times.... It is the 29th of May 2023. I cannot verify the terms and conditions on my cellphone, so they should be able to assist telephonically. In December I got a statement, but no card, and I have to follow up the process. Phoned continuously without assistance. Now when I phoned again, the lady does says she wants to assist but as I cannot remember the exact date I app**** for my account. Also, no one can speak to me in Afriikaans. Pathetic service.