Very bad experience from ackermans head office

I have a current account with ackermans and on friday i received a call from ackermans that I did not pay my account of which i informed the agent that a eft was done as I always do for the past 8 months, i was then advised to take the proof to east rand mall branch and the proof was send to hq, and while in the store my wife wanted to by some clothes that was found to be atractive, after everything was scanned, the account was declined, we then asked the assistance manager to sort this out and he tried his best but the agency tenacity who deal with the accounts were very unprofetional and initially only did a call verification an then refused to speak to us further.<br> <br> I insisted on speking to the branch manager Pieta Schoeman who tried her best to assist us in the matter and trying to escalate the matter with tenacity, and was told by the senior of tanacity amanda that it takes 5 working days to be sorted out and that they can confirm the proof of payment was received, and will be given to their accounts.<br> <br> This morning I received a call from Pieta giving me a update that the head office have now said that a account of 8 months ago was not paid which is not true.